

There are two main situations that can result in a crash log: In that case, it’s best to ask them to send you the crash logs if possible. Sometimes you won’t see anything in here despite your users reporting a crash. If you did have any crash logs in iTunes Connect, you would see something like this: If you haven’t sold many copies of your app, or if it has been available only for a short time, chances are that you don’t have any crash logs in your iTunes Connect account. If there are no crash logs, try clicking on the Refresh button. To do this, simply sign in to your iTunes Connect account, navigate to Manage Your Applications, click on the app you want crash logs for, click on the View Details button below the icon, and click on Crash Reports in the right-hand side pane in the Links section. Once your app is submitted, you can also get crash logs from your users using iTunes Connect. The Device Logs entries under each device are for that particular device. The Device Logs under LIBRARY contain all the logs from all devices you own (or have connected to Xcode). On the left-hand side navigation pane, look for Device Logs, as shown in the image below:Īs you can see in the screenshot, there are multiple Device Logs items.

In the Organizer window, go to the Devices tab. From the menu bar, select Window, then Organizer (the shortcut is Shift-CMD-2). To do this, connect the iOS device to your computer and open Xcode. The more crash logs you have, the better equipped you are to find and diagnose weaknesses in your app!Īlso, you can easily get the crash reports for your devices via Xcode, if you have it installed. You want any crash logs your users generate.
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When your users experience a crash, you can instruct them to sync their device with iTunes, go to one of the above locations (depending on their OS), download the crash logs and email them to you. ~/Library/Logs/CrashReporter/MobileDevice/Ĭ:\Documents and Settings\\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\Ĭ:\Users\\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\ Depending on the OS, here are the locations where you can find them: There are many ways to get a crash log from a device.Ī device that is synced with iTunes stores its crash logs on the machine. Usually, there is a complete stack trace of each executing thread, so you can see what was happening in every thread at the time of the crash, and identify the thread where the crash occurred. You can find a lot of useful information in a crash log, including the conditions under which the application terminated. When an application crashes on an iOS device, the operating system creates a crash report or a crash log. OK, let’s get crashing! What Is A Crash Log, and Where Do I Get One? You will also debug an application that can crash in certain situations. You will learn about symbolication, and tracing back from log to code.
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In this tutorial, you’ll learn about some common crash log scenarios, as well as how to acquire crash logs from development devices and iTunes Connect.

In most cases, you’ll get very detailed and useful information about the cause of the crash, like feedback from a good teacher. This is when iOS crash logs come in handy.
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So you go back to your code to fix the crashes… but where do you look? If you’re anything like me, you want your app to be A+. It works fine on your device, but after the app is in the App Store, some users report crashes!

Have you ever had the following experience as an app developer?īefore you submit your app, you perform a lot of testing to make sure your app runs flawlessly. This is a blog post by Soheil Moayedi Azarpour, an independent iOS developer.
